We are a corporate company in Indonesia that supports the education sector. Our head office is located in the capital city of Indonesia, Jakarta, and our branch office is in Bali, Denpasar. We also have to headquarter offices in Germany and India. Founded in 2017, Berufsausbildung International (BAI) has become one of the most recognized and respected companies that provide prospects for education abroad, particularly in Germany, Switzerland, and Austria.
Job Requirements
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skill
Ability to multi-task, prioritize and manage time effectively
Patience when handling tough cases
Having experience with Customer Service or a similar CS role is a plus
Job Responsibilities
Membantu calon peserta untuk mengerti secara detail mengenai program pelatihan kerja, pendidikan, dan kerja penuh waktu di Jerman dan Austria
Mendaftarkan calon peserta untuk ikut serta mengikuti program ke Jerman dan Austria
Memberikan opini yang personal mengenai masa depan calon peserta di Jerman dan Austria
Mampu memberikan dukungan terhadap peserta yang sedang mengikuti persiapan program
Melakukan penjualan produk sesuai kebutuhan konsumen
Job Number 22125912 Job Category Rooms & Guest Services Operations Location JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management
JOB SUMMARY
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable, and personal stay.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Maintaining Concierge Goals
• Coordinates day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supports the establishment of an effective database to be used by all team members for restaurants and local attractions.
• Establishes relationships with local attractions, restaurants, and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, babysitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guests’ specific needs and requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services, and facilities of the hotel.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness of daily operations and events at the hotel.
• Maintains knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Ensuring Exceptional Customer Service
• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction.
• Supports employees’ understanding of customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front-of-house goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International’s portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that.
Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Job Number 22124076 Job Category Finance & Accounting Location Aloft Jakarta Wahid Hasyim, Jalan K H Wahid Hasyim No 92 Jakarta Pusat, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management
POSITION SUMMARY
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Organize, secure, and maintain all files, records, cash, and cash equivalents in accordance with policies and procedures.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Complete period-end closing procedures and reports as specified.
Audit cashier banks periodically according to SOPs.
Maintain, distribute, and record petty cash, cashier banks, and contracts.
The document, maintain, communicate, and act upon all Cash Variances according to SOPs.
Act as liaison between property and armored car service or primary banking institution.
Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Aloft Hotels we’re wired for next-generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward.
Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru.
We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Ismaya Group membuka lowongan pekerjaan untuk Anda yang punya kualifikasi seperti yang tertera pada lowongan di bawah ini:
Deskripsi Pekerjaan:
Menangani dan mengelola beberapa outlet, keterampilan yang kuat dalam: sistem, pelatihan, penetapan biaya, pengembangan resep, sumber dan harga produk, manajemen orang, desain dapur, peralatan dan tata letak dapur, kemampuan untuk memecahkan masalah ketika tantangan muncul.
Melatih dan memberikan kepemimpinan kepada semua staf dapur, memastikan pelatihan dan pengembangan staf, memberikan masukan untuk kinerja, penilaian, dan tindakan disipliner
Memastikan persiapan makanan dan produk yang konsisten Melatih dan memberikan kepemimpinan kepada semua staf dapur, memastikan pelatihan dan pengembangan staf, memberikan masukan untuk kinerja, penilaian, dan tindakan disipliner
Memastikan persiapan dan produk makanan yang konsisten
Kualifikasi:
Profil untuk Executive Chef atau Executive Sous Chef yang kuat saat ini dengan beberapa operasi, atau untuk perusahaan grup restoran saat ini Latar belakang masakan Indonesia, operasi dapur besar Dewasa, percaya diri tinggi, bertanggung jawab, mampu menjalankan dan mengelola tim besar, kepribadian yang ramah, keterampilan orang yang kuat
Memiliki pengalaman sebelumnya melakukan beberapa pembukaan dan pra-pembukaan toko, merek, outlet, atau hotel
Diperlukan keterampilan organisasi dan perencanaan yang kuat
Pengalaman dalam hal kepelatihan/trainer yang aktif, disiplin dan lebih disukai.
Ismaya group Jakarta, salah satu perusahaan yang bergerak di bidang Food and Beverage terkemuka membuka peluang untuk anda yang punya kemampuan dan pengalaman seperti tertera di bawah ini:
Deskripsi Pekerjaan:
Menyediakan layanan menunggu yang sangat baik untuk memastikan kepuasan
Menerima pesanan pelanggan dan mengantarkan makanan dan minuman
Membuat rekomendasi menu, menjawab pertanyaan, dan berbagi informasi tambahan dengan pelanggan restoran
Menjual produk tambahan jika perlu
Mengambil pesanan makanan dan minuman yang akurat, menggunakan perangkat lunak pemesanan POS, slip pesanan atau dengan menghafal
Komunikasikan detail pesanan kepada Staf Dapur
Melayani pesanan makanan dan minuman
Periksa piring dan peralatan dapur untuk kebersihan dan penyajian dan laporkan jika ada masalah
Atur pengaturan meja dan pertahankan ruang makan yang rapi
Kirimkan cek dan kumpulkan pembayaran tagihan
Kontrol stok peralatan makan, piring dan fasilitas servis, inventaris perangkat keras. Menjaga dekorasi meja dan stock take.
Syarat Pekerjaan:
Pengalaman kerja yang terbukti sebagai Waiter atau Waitress
Pengalaman langsung dengan mesin kasir dan sistem informasi pemesanan (misalnya Revel POS atau Toast POS)
Keterampilan matematika dasar
Perhatian dan kesabaran untuk pelanggan
Keterampilan presentasi yang sangat baik
Keterampilan organisasi dan multitasking yang kuat, dengan kemampuan untuk bekerja dengan baik di lingkungan yang serba cepat
Mendengarkan secara aktif dan keterampilan komunikasi yang efektif
Mampu bekerja dengan team
Fleksibilitas untuk bekerja dalam shift
Ijazah Sekolah Menengah Atas (SLTA) / pernah pelatihan keamanan pangan adalah nilai tambah.
